As with any application, robotic solution errors occur in production that may not always be easily debugged or resolved. Diagnostics in Pega Robot...

One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.