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Sharing action details with third-party distributors
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Módulo
Sharing action details with third-party distributors
2 Temas
30 minutos
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Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...
Pega 1:1 Operations Manager overview
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Módulo
Pega 1:1 Operations Manager overview
3 Temas
20 minutos
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Pega approach to Discovery
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Módulo
Pega approach to Discovery
2 Temas
20 minutos
Pega Customer Service 8.8 -
Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...
Pega approach to Prepare
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Módulo
Pega approach to Prepare
4 Temas
45 minutos
Pega Customer Service 8.8 -
Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...
Pega Call introduction
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Módulo
Pega Call introduction
3 Temas
25 minutos
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega case management for designers
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Módulo
Pega case management for designers
10 Temas
1 h 50 minutos
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega CLM and KYC strategic application
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Módulo
Pega CLM and KYC strategic application
4 Temas
55 minutos
Pega Know Your Customer for Financial Services 8.7 -
Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer TM can solve. The Pega CLM and KYC...
Pega Cloud
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Módulo
Pega Cloud
3 Temas
40 minutos
Pega Cloud for Government -
Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...
Pega Collections introduction
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Módulo
Pega Collections introduction
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...
Pega Constellation design system
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Módulo
Pega Constellation design system
2 Temas
30 minutos
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This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...