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Creating Customer Service data sources
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Módulo
Creating Customer Service data sources
1 Tema
10 minutos
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customer Service for Constellation troubleshooting
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Módulo
Customer Service for Constellation troubleshooting
5 Temas
1 h 5 minutos
Pega Customer Service '23 -
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Debugging system performance
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Módulo
Debugging system performance
3 Temas
1 h
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
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Módulo
Decision tables and trees
4 Temas
35 minutos
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy
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Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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Módulo
Defining the authentication scheme
4 Temas
1 h 30 minutos
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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Módulo
Defining the authorization scheme
5 Temas
2 horas 30 minutos
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Deployment Manager
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Módulo
Deployment Manager
4 Temas
38 minutos
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Team application development
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Módulo
Team application development
1 Tema
20 minutos
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Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Designing for specialization
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Módulo
Designing for specialization
5 Temas
1 h 30 minutos
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Pega Platform™ provides various solutions for specializing applications to support ever-changing requirements. Learn about these specialization...