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Business conditions

  • Módulo

    Business conditions

    2 Temas

    20 minutos

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Szenariobasierte Test-Cases erstellen und ausführen

Debugging system performance

Low-code defined

Deployment Manager

  • Módulo

    Deployment Manager

    4 Temas

    38 minutos

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

DevOps

  • Módulo

    DevOps

    5 Temas

    50 minutos

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Generating test coverage reports

  • Módulo

    Generating test coverage reports

    4 Temas

    25 minutos

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Initiating a call from a messaging interaction

  • Módulo

    Initiating a call from a messaging interaction

    1 Tema

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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