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Diagnostics

Distributing work to robots

  • Módulo

    Distributing work to robots

    6 Temas

    40 minutos

    Visible to: All users
  • One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Enhanced interrogation options

  • Módulo

    Enhanced interrogation options

    6 Temas

    45 minutos

    Pega Robotic Automation 22.1 Visible to: All users
  • To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

Error resolution and troubleshooting

  • Módulo

    Error resolution and troubleshooting

    4 Temas

    30 minutos

    Visible to: All users
  • Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...

Establishing the robotic infrastructure

  • Módulo

    Establishing the robotic infrastructure

    4 Temas

    35 minutos

    Visible to: All users
  • A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...

Form autofill

  • Módulo

    Form autofill

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Implementing Interaction Framework

Integrating applications with Pega Robot Manager

  • Módulo

    Integrating applications with Pega Robot Manager

    3 Temas

    35 minutos

    Pega Robot Manager 8.5.3 Visible to: All users
  • Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

Intelligent recording of automations

  • Módulo

    Intelligent recording of automations

    4 Temas

    30 minutos

    Pega Robotic Automation 22.1 Visible to: All users
  • The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

Managing automation deployments within an organization

  • Módulo

    Managing automation deployments within an organization

    5 Temas

    1 h 5 minutos

    Pega Robot Manager 8.5.3 Visible to: All users
  • Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...

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