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Pega GenAI in 1:1 Pega Operations Manager
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Módulo
Pega GenAI in 1:1 Pega Operations Manager
2 Temas
20 minutos
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
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Módulo
Pega GenAI in Pega Customer Decision Hub
3 Temas
25 minutos
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Platform
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Módulo
Pega GenAI in Pega Platform
4 Temas
30 minutos
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Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
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Módulo
Pega GenAI in Pega Sales Automation
2 Temas
20 minutos
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
Pega Knowledge authoring
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Módulo
Pega Knowledge authoring
3 Temas
30 minutos
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This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Voice AI introduction
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Módulo
Pega Voice AI introduction
2 Temas
25 minutos
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Módulo
Script adherence
3 Temas
20 minutos
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Módulo
Suggested knowledge articles
3 Temas
20 minutos
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Voice AI components
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Módulo
Voice AI components
2 Temas
15 minutos
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...