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Accessibility Essentials
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Misión
Accessibility Essentials
5 Módulos
5 horas 35 minutos
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Next best action and customer interactions
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Módulo
Next best action and customer interactions
2 Temas
20 minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...