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Deployment Manager

  • Módulo

    Deployment Manager

    4 Temas

    38 minutos

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

DevOps

  • Módulo

    DevOps

    5 Temas

    50 minutos

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Generating test coverage reports

  • Módulo

    Generating test coverage reports

    4 Temas

    25 minutos

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Guiding a customer service agent with dialogs

  • Módulo

    Guiding a customer service agent with dialogs

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Managing roles and users in Deployment Manager

  • Módulo

    Managing roles and users in Deployment Manager

    3 Temas

    17 minutos

    All Products Visible to: All users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

Monitoring the Deployment Manager pipelines

  • Módulo

    Monitoring the Deployment Manager pipelines

    3 Temas

    20 minutos

    Visible to: All users
  • In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Performing Pega scenario testing

  • Módulo

    Performing Pega scenario testing

    6 Temas

    35 minutos

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

Performing Pega unit testing

  • Módulo

    Performing Pega unit testing

    7 Temas

    53 minutos

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Pipeline templates

  • Módulo

    Pipeline templates

    6 Temas

    41 minutos

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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