Search
Building the Customer Insights Cache
-
Módulo
Building the Customer Insights Cache
9 Temas
1 h 45 minutos
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing application access for Business Architects
-
Módulo
Managing application access for Business Architects
2 Temas
30 minutos
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Circumstancing Case processing
-
Módulo
Circumstancing Case processing
4 Temas
50 minutos
-
Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Tracking and auditing changes to data
-
Módulo
Tracking and auditing changes to data
1 Tema
15 minutos
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Dev Studio overview
-
Módulo
Dev Studio overview
1 Tema
15 minutos
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
MLOps
-
Módulo
MLOps
3 Temas
30 minutos
-
In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
-
Módulo
Next best action and customer interactions
2 Temas
20 minutos
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Decision Hub for Collections
-
Módulo
Pega Customer Decision Hub for Collections
6 Temas
45 minutos
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Process AI overview
-
Módulo
Pega Process AI overview
2 Temas
20 minutos
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...