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Pega NLP Essentials

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • Módulo

      24.1 Release notes

      2 Temas

      25 minutos

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Applying NLP for Case classification

    • Módulo

      Applying NLP for Case classification

      1 Tema

      10 minutos

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Best practices for keeping your Pega applications running smoothly

    • Módulo

      Best practices for keeping your Pega applications running smoothly

      3 Temas

      25 minutos

      Visible to: All users
    • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

    Customer Decision Hub predictions

    Defining prediction patterns

    • Módulo

      Defining prediction patterns

      2 Temas

      20 minutos

      Visible to: All users
    • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

    Email bot cases and responses

    • Módulo

      Email bot cases and responses

      2 Temas

      25 minutos

      Pega Platform 8.8 Visible to: All users
    • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

    Email Manager portal

    • Módulo

      Email Manager portal

      6 Temas

      55 minutos

      Visible to: All users
    • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

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