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Predicting fraud
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Módulo
Predicting fraud
1 Tema
15 minutos
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Módulo
Predicting missing the Service-Level Agreement
1 Tema
10 minutos
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Preparing Customer Decision Hub for development
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Módulo
Preparing Customer Decision Hub for development
3 Temas
40 minutos
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Service requests
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Módulo
Service requests
9 Temas
50 minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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Módulo
Web services
1 Tema
15 minutos
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Validating data against a pattern
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Módulo
Validating data against a pattern
1 Tema
10 minutos
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Working in the Patient 360 profile
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Módulo
Working in the Patient 360 profile
8 Temas
1 h 35 minutos
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...