Search
Pega Customer Service Case Management Edition
-
Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30 minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Process AI Essentials
-
Misión
Pega Process AI Essentials
4 Módulos
3 Retos
3 horas 5 minutos
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Pega Process AI overview
-
Módulo
Pega Process AI overview
2 Temas
20 minutos
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Predicting fraud
-
Módulo
Predicting fraud
1 Tema
15 minutos
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Service requests
-
Módulo
Service requests
9 Temas
50 minutos
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Configuring a data source
-
Reto
Configuring a data source
1 Tarea
15 minutos
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Creating a new service request
-
Reto
Creating a new service request
4 Tareas
10 minutos
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Integrating external customer service data
-
Reto
Integrating external customer service data
5 Tareas
30 minutos
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...