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24.1 Release notes

  • Módulo

    24.1 Release notes

    2 Temas

    25 minutos

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Application quality practices

  • Módulo

    Application quality practices

    5 Temas

    40 minutos

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Applying the advanced features of test automation

  • Módulo

    Applying the advanced features of test automation

    4 Temas

    25 minutos

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Debugging system performance

Deployment Manager

  • Módulo

    Deployment Manager

    4 Temas

    38 minutos

    All Products Visible to: All users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

DevOps

  • Módulo

    DevOps

    5 Temas

    50 minutos

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Generating test coverage reports

  • Módulo

    Generating test coverage reports

    4 Temas

    25 minutos

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Initiating a call from a messaging interaction

  • Módulo

    Initiating a call from a messaging interaction

    1 Tema

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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