Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...