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Digital messaging

  • Módulo

    Digital messaging

    3 Temas

    25 minutos

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Sizing a Pega Platform project

Extending Constellation UI options

  • Módulo

    Extending Constellation UI options

    5 Temas

    1 h 10 minutos

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

MLOps

Next best action and customer interactions

Pega Customer Decision Hub for Collections

  • Módulo

    Pega Customer Decision Hub for Collections

    6 Temas

    45 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Process AI overview

Predicting case completion

  • Módulo

    Predicting case completion

    1 Tema

    15 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Módulo

    Predicting missing the Service-Level Agreement

    1 Tema

    10 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

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