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Predicting case completion

  • Módulo

    Predicting case completion

    1 Tema

    15 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Módulo

    Predicting missing the Service-Level Agreement

    1 Tema

    10 minutos

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Módulo

    Presenting suggestions for agents

    4 Temas

    35 minutos

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Quality visualization for a Pega Platform application

  • Módulo

    Quality visualization for a Pega Platform application

    3 Temas

    25 minutos

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Web services

Unit-Test-Regeln

Testing practices for Pega applications

  • Módulo

    Testing practices for Pega applications

    4 Temas

    41 minutos

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

The Deployment Manager pipeline

  • Módulo

    The Deployment Manager pipeline

    5 Temas

    38 minutos

    Visible to: All users
  • This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

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