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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Misión
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Retos
1 h 30 minutos
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business problems...
24.1 Release notes
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Módulo
24.1 Release notes
2 Temas
25 minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Applying NLP for Case classification
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Módulo
Applying NLP for Case classification
1 Tema
10 minutos
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Initiating a call from a messaging interaction
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Módulo
Initiating a call from a messaging interaction
1 Tema
10 minutos
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
MLOps
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Módulo
MLOps
3 Temas
30 minutos
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In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...
Next best action and customer interactions
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Módulo
Next best action and customer interactions
2 Temas
20 minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Decision Hub for Collections
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Módulo
Pega Customer Decision Hub for Collections
6 Temas
45 minutos
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...