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Product Training

Gestión de decisiones

Customer Service Developer

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Next best action and customer interactions

Módulo

Next best action and customer interactions

2 Temas

20 minutos

Pega Customer Service 8.7 (English) Pega Customer Service 8.7 (Français)
Visible to: All users
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Pega Customer Service Case Management Edition introduction

Módulo

Pega Customer Service Case Management Edition introduction

3 Temas

20 minutos
Pega Customer Service 8.7 Visible to: All users
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Presenting suggestions for agents

Módulo

Presenting suggestions for agents

4 Temas

35 minutos

Pega Customer Service 8.8
Visible to: All users
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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