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Business administration
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Módulo
Business administration
7 Temas
45 minutos
Pega Workforce Intelligence -
In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
Call transfers
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Módulo
Call transfers
2 Temas
15 minutos
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Case structure design
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Módulo
Case structure design
5 Temas
1 h 10 minutos
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Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...
CDH architecture and design
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Módulo
CDH architecture and design
4 Temas
30 minutos
Pega Customer Decision Hub 8.5 -
In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...
Circumstancing Case processing
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Módulo
Circumstancing Case processing
4 Temas
50 minutos
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Citrix robotic project design
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Módulo
Citrix robotic project design
1 Tema
25 minutos
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Claim navigation in Pega Smart Claims Engine
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Módulo
Claim navigation in Pega Smart Claims Engine
5 Temas
1 h 20 minutos
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
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Módulo
Coexistence for Constellation service requests
5 Temas
40 minutos
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Módulo
Coexistence for Theme UI-Kit service requests
4 Temas
30 minutos
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Conduct usability testing
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Módulo
Conduct usability testing
3 Temas
20 minutos
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...