Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

Débutant

Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Create categories and phrases in multiple languages.

Use common phrases and launch them using special characters during chat interactions.

Disponible dans la mission suivante :

Pega Digital Messaging v5

Rubriques

Adding common phrases

5 mins

Quiz du module

5 mins