Creating a Case from email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermédiaire

Email

Anglais

Après avoir terminé ce module, vous pourrez :

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Disponible dans la mission suivante :

Email Bots for Pega Customer Service v5

Rubriques

Case creation overview

5 mins

Creating a Case from email

10 mins

Quiz du module

5 mins