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Module

Pega 1:1 Operations Manager overview

3 Rubriques

20 mins

 Visible to: All users
Débutant Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Anglais

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

Après avoir terminé ce module, vous pourrez :

Explain the life cycle of a change request
List the types of change requests
Describe the various personas involved in change management process

Disponible dans la mission suivante :

Business Agility in 1:1 Customer Engagement v4

Rubriques

Building your business operations team

5 mins

Lifecycle of a change request

5 mins

Change request types

5 mins

Quiz du module

5 mins

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