Supporting agents with help content

Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated with a service case. This content allows an agent to get help in context of how they are helping a customer resolve an issue. You practice these topics in an exercise using a cloud-based system.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Create help content by using Pega Knowledge

Associate help content with a service case

Disponible dans la mission suivante :

Pega Customer Service Foundation v5

Rubriques

Pega Knowledge publishing process

5 mins

Creating help content in Pega Knowledge

5 mins

Accessing help content

5 mins

Content types

5 mins

Managing content types

5 mins

Quiz du module

5 mins