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Mission

Pega Common Data Model

4 Modules

3 Défis

3 heures 20 mins

Visible par : All users Applies to: Pega Customer Service '26

In this mission, you learn about the Pega Common Data Model, which can provide the data and integration layer for your Pega application. You will understand how the Common Data Model facilitates application development by providing a comprehensive framework that includes: 

  • An Industry-Specific Data Model: Centered around core entities like Account (the customer), Contact (the people), and Service Account (products, policies, or contracts), the model is extended for various industries, providing a relevant starting point. 
  • Best-Practice Patterns: The model incorporates proven, performance-tested solutions for typical challenges, including data retrieval, CRUD (Create, Read, Update, Delete) operations, external integrations, and reference data management. 
  • Development Accelerators: The framework includes data loader templates and test cases, and a Data Portal designed to reduce manual effort and jumpstart your build. 

Using the Common Data Model is not mandatory when building applications directly on Platform. For strategic applications (for example, Customer Service) that are built by using the Common Data Model, refer to the respective application's instructions for mandatory uses. 

Intermédiaire
Anglais

Disponible dans la mission suivante :

Customer Service Developer v10

Getting started with the Common application

  • Module

    Getting started with the Common application

    5 Rubriques

    35 mins

  • The Common Application provides a Pega-developed Data Model that can provide the data and integration layer for your Pega applications.  The model...

Building an application with Common Data Model

  • Module

    Building an application with Common Data Model

    2 Rubriques

    35 mins

  • Use Pega Blueprint to create a design for your new application. Use the Blueprint Import Process to map data objects and reuse objects from an...

Building an application on Pega Common Application

  • Défi

    Building an application on Pega Common Application

    2 Tâches

    20 mins

  • Your Lead System Architect (LSA) has requested that you use Pega Blueprint™ to create a new Pega Platform™ application.

    Blueprint is Pega's software...

Extending the Data Model with Pega Blueprint

  • Défi

    Extending the Data Model with Pega Blueprint

    4 Tâches

    20 mins

  • Your team has created the GoGoRoad application by creating a Pega Blueprint and importing the Blueprint into Pega Platform™. The new application is...

Entities

  • Module

    Entities

    4 Rubriques

    40 mins

  • In a data model, entities describe an object, such as a person or an item, by grouping a set of related fields. Accounts, Products, and Transactions...

Reference data

  • Module

    Reference data

    2 Rubriques

    15 mins

  • Reference data is used to define and classify other data. In the Pega Common Data Model (CDM), reference data refers to data used to source a picklist...

Integrating an external data source

  • Défi

    Integrating an external data source

    7 Tâches

    25 mins

  • A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

    Use the following...

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