Mission
Innovation with Pega GenAI
9 Modules
6 Défis
5 heures
Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.
Débutant
Generative AI
Anglais
Pega GenAI
-
Module
Pega GenAI
2 Rubriques
15 mins
-
Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Using Self-study Buddy in Pega Academy
-
Défi
Using Self-study Buddy in Pega Academy
2 Tâches
10 mins
-
Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...
Import and Validate a Blueprint
-
Module
Import and Validate a Blueprint
2 Rubriques
20 mins
-
Use a high fidelity Pega Blueprint™ to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...
Building an application with Blueprint
-
Défi
Building an application with Blueprint
2 Tâches
20 mins
-
This challenge focuses on developing skills in the Blueprinting phase of Blueprint Delivered, as shown in the following image:
Your Lead System...
Importing a Blueprint into Pega Platform
-
Défi
Importing a Blueprint into Pega Platform
1 Tâche
15 mins
-
Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint™ to accelerate development.
After defining...
Accelerated development with Pega AI Assistant
-
Module
Accelerated development with Pega AI Assistant
1 Rubrique
5 mins
-
Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...
Building Solutions with AI Assistant
-
Défi
Building Solutions with AI Assistant
1 Tâche
20 mins
-
U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.
The Refun...
GenAI Connect Rules in application development
-
Module
GenAI Connect Rules in application development
1 Rubrique
10 mins
-
Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...
Pega Customer Engagement Blueprint
-
Module
Pega Customer Engagement Blueprint
3 Rubriques
30 mins
-
Pega Customer Engagement Blueprint is an AI-driven collaboration tool designed to transform how organizations visualize and implement customer...
Pega GenAI in Pega Customer Decision Hub
-
Module
Pega GenAI in Pega Customer Decision Hub
3 Rubriques
25 mins
-
Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
-
Défi
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 Tâches
15 mins
-
U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Pega GenAI in Pega Customer Service
-
Module
Pega GenAI in Pega Customer Service
6 Rubriques
40 mins
-
Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Creating a Knowledge Buddy
-
Défi
Creating a Knowledge Buddy
2 Tâches
10 mins
-
As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...
Enhancing self-service AI experience with Agentic Messaging
-
Module
Enhancing self-service AI experience with Agentic Messaging
3 Rubriques
25 mins
-
Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create...
Pega GenAI in Pega Sales Automation
-
Module
Pega GenAI in Pega Sales Automation
3 Rubriques
25 mins
-
Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...
