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Updating the customer composite

  • Défi

    Updating the customer composite

    2 Tâches

    5 mins

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Using a scorecard for action-level suitability

Using a scorecard for group-level suitability

Using behavioral data as predictors

  • Défi

    Using behavioral data as predictors

    4 Tâches

    10 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...

Using breakpoints and diagnostic logs

Using model scores as predictors

  • Défi

    Using model scores as predictors

    4 Tâches

    15 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of its credit cards on the web by using Pega Customer Decision Hub™. To further enhance the predictive power of...

Using offline model scores as predictors

  • Défi

    Using offline model scores as predictors

    3 Tâches

    15 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ for engagement with its customers. Externally, the data scientist team produces many product group scores for...

Using online model scores as predictors

  • Défi

    Using online model scores as predictors

    4 Tâches

    15 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • U+ Bank is implementing cross-selling of its products on the web by using Pega Customer Decision Hub™. The U+ Bank data science team develops...

Using parameterized predictors

  • Défi

    Using parameterized predictors

    4 Tâches

    30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • U+ Bank is cross-selling their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including financial...

Using Pega Robot Simulator

  • Défi

    Using Pega Robot Simulator

    4 Tâches

    55 mins

    Visible to: All users
  • MyTown wants to use Pega Robot Simulator to mimic a multi-robot scenario for specific work groups and assignment types. By simulating the scenario...

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