Search
Monitoring the Deployment Manager pipelines
-
Module
Monitoring the Deployment Manager pipelines
3 Rubriques
20 mins
-
In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
Module
Next best action in omnichannel environments
2 Rubriques
25 mins
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Nurturing leads and opportunities
-
Module
Nurturing leads and opportunities
5 Rubriques
30 mins
-
Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Pausing and resuming Case processing
-
Module
Pausing and resuming Case processing
1 Rubrique
15 mins
-
Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Pega Constellation design system
-
Module
Pega Constellation design system
2 Rubriques
30 mins
-
This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...
Pega Express CDH Delivery
-
Module
Pega Express CDH Delivery
1 Rubrique
20 mins
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express introduction
-
Module
Pega Express introduction
3 Rubriques
20 mins
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express overview for Business Architects
-
Module
Pega Express overview for Business Architects
6 Rubriques
1h 30 mins
-
Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Pega Express phases
-
Module
Pega Express phases
4 Rubriques
25 mins
-
The Pega Express approach includes four phases to support solution delivery.