Skip to main content

Search

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Building the customer analytical data model

    • Module

      Building the customer analytical data model

      9 Rubriques

      1h 55 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Module

      Building the Customer Insights Cache

      9 Rubriques

      1h 45 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Business conditions

    • Module

      Business conditions

      2 Rubriques

      20 mins

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Low-code defined

    Pega Low-Code App Factory introduction

    • Module

      Pega Low-Code App Factory introduction

      2 Rubriques

      22 mins

      Pega Platform 8.4 Visible to: All users
    • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Preparing Customer Decision Hub for development

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Rubriques

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    We'd prefer it if you saw us at our best.

    Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

    Close Deprecation Notice