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Always-On Outbound Customer Engagement
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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Défis
5 heures 55 mins
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Pega Express Delivery
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Mission
Pega Express Delivery
8 Modules
8 heures 45 mins
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Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Pega Express introduction
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Module
Pega Express introduction
3 Rubriques
20 mins
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Running Pega Customer Decision Hub setup wizard
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Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...