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Routing email based on content
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Défi
Routing email based on content
4 Tâches
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Setting up data ingestion
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Défi
Setting up data ingestion
7 Tâches
40 mins
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Suggesting a reply based on email content
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Défi
Suggesting a reply based on email content
4 Tâches
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
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Défi
Training the email bot to understand topics
1 Tâche
15 mins
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...