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Time Management

  • Module

    Time Management

    4 Rubriques

    35 mins

    Visible to: All users
  • Learn about the Time Management application. Discover the data model, reusable components, and application features of Time Management that help...

Using predictive models

Toolbox usage for basic automations

Toolbox usage for simple automations

  • Module

    Toolbox usage for simple automations

    8 Rubriques

    50 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...

Traces

  • Module

    Traces

    2 Rubriques

    15 mins

    Pega Process Mining Visible to: All users
  • Learn how to perform analysis from the perspective of traces. Pega Process Mining provides an overview of all traces in a process and includes visuals...

Tracking your business with AI-infused dashboards

  • Module

    Tracking your business with AI-infused dashboards

    2 Rubriques

    15 mins

    Visible to: All users
  • Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this...

UK Anti-Money Laundering questionnaire update

  • Module

    UK Anti-Money Laundering questionnaire update

    2 Rubriques

    15 mins

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Learn about the changes to the questionnaire for the UK Anti-Money Laundering (AML) regulation in Pega Client Lifecycle Management and Know Your...

Updates to Pega CLM and KYC

  • Module

    Updates to Pega CLM and KYC

    2 Rubriques

    25 mins

    Visible to: All users
  • The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...

Updating existing actions

User device capabilities

  • Module

    User device capabilities

    2 Rubriques

    20 mins

    Pega Customer Service '23 Visible to: All users
  • A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...

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