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Time Management
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Module
Time Management
4 Rubriques
35 mins
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Learn about the Time Management application. Discover the data model, reusable components, and application features of Time Management that help...
Using predictive models
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Module
Using predictive models
4 Rubriques
35 mins
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Predictions are strategies driven by predictive models. A prediction is used in Pega Customer Decision Hub™ to predict an outcome based on customer...
Toolbox usage for basic automations
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Module
Toolbox usage for basic automations
6 Rubriques
31 mins
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Module
Toolbox usage for simple automations
8 Rubriques
50 mins
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
Traces
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Module
Traces
2 Rubriques
15 mins
Pega Process Mining -
Learn how to perform analysis from the perspective of traces. Pega Process Mining provides an overview of all traces in a process and includes visuals...
Tracking your business with AI-infused dashboards
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Module
Tracking your business with AI-infused dashboards
2 Rubriques
15 mins
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Pega Sales Automation™ provides default dashboards for each of the personas: sales representative, sales managers, and sales operations. In this...
UK Anti-Money Laundering questionnaire update
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Module
UK Anti-Money Laundering questionnaire update
2 Rubriques
15 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Learn about the changes to the questionnaire for the UK Anti-Money Laundering (AML) regulation in Pega Client Lifecycle Management and Know Your...
Updates to Pega CLM and KYC
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Module
Updates to Pega CLM and KYC
2 Rubriques
25 mins
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The product management team for Pega Client Lifecycle Management and Know Your Customer™ team introduces the key themes for Pega Client Lifecycle...
Updating existing actions
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Module
Updating existing actions
2 Rubriques
15 mins
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
User device capabilities
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Module
User device capabilities
2 Rubriques
20 mins
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...