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User device capabilities
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Module
User device capabilities
2 Rubriques
20 mins
Pega Customer Service '23 -
A CSR logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the telephony controls and how you can...
Using entity extraction with chatbot channel
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Module
Using entity extraction with chatbot channel
1 Rubrique
15 mins
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Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to...
Validating data against a pattern
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Module
Validating data against a pattern
1 Rubrique
10 mins
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Voice AI components
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Module
Voice AI components
2 Rubriques
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Workflow basics
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Module
Workflow basics
5 Rubriques
30 mins
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Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Workforce Intelligence portal overview
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Module
Workforce Intelligence portal overview
5 Rubriques
37 mins
Pega Workforce Intelligence -
In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...
Working in the Patient 360 profile
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Module
Working in the Patient 360 profile
8 Rubriques
1h 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with a deployment pipeline
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Module
Working with a deployment pipeline
6 Rubriques
39 mins
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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Module
Working with the Merge pipeline
5 Rubriques
34 mins
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Working with Voice AI models
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Module
Working with Voice AI models
2 Rubriques
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...