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Conformance checking
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Module
Conformance checking
4 Rubriques
20 mins
Pega Process Mining -
Use conformance checks in Pega Process Mining to determine where work paths differ from the standard processes established by your organization. By...
Constellation and Theme Cosmos
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Module
Constellation and Theme Cosmos
2 Rubriques
25 mins
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Discover when it is appropriate to build applications using the Constellation design system and walk through the features of the Constellation...
Constellation considerations for designers
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Module
Constellation considerations for designers
2 Rubriques
23 mins
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Learn about considerations regarding the Pega Constellation design system, including when designers should use Constellation and when to extend the...
Contact center foundations
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Module
Contact center foundations
11 Rubriques
1h 50 mins
Pega Customer Service 8.8 -
Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...
Contact center value drivers
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Module
Contact center value drivers
2 Rubriques
20 mins
Pega Customer Service 8.8 -
Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...
Content administration
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Module
Content administration
10 Rubriques
1h 45 mins
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Core concepts of Constellation as a building platform
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Module
Core concepts of Constellation as a building platform
2 Rubriques
25 mins
Pega Platform '24 -
Learn the difference between Pega's traditional section-based architecture and the new view-based architecture (Constellation) and how developers and...
Creating a child Case
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Module
Creating a child Case
1 Rubrique
15 mins
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a Pega Platform application
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Module
Creating a Pega Platform application
3 Rubriques
40 mins
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating a Rule
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Module
Creating a Rule
5 Rubriques
45 mins
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...