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Pega Cloud Essentials

  • Mission

    Pega Cloud Essentials

    3 Modules

    2 heures

    Pega Cloud for Government Visible to all users
  • Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...

Pega Predictive Diagnostic Cloud foundation

  • Mission

    Pega Predictive Diagnostic Cloud foundation

    4 Modules

    3 heures 25 mins

    Visible to all users
  • Predictive Diagnostic Cloud (PDC) provides a holistic view into the inner workings of your applications. With PDC, you can design your system in an...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 heures 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Best practices for keeping your Pega applications running smoothly

  • Module

    Best practices for keeping your Pega applications running smoothly

    3 Rubriques

    25 mins

    Visible to all users
  • Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...

Form autofill

  • Module

    Form autofill

    2 Rubriques

    15 mins

    Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Pega Support

  • Module

    Pega Support

    2 Rubriques

    25 mins

    Pega Cloud for Government Visible to all users
  • Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Rubriques

    25 mins

    Pega Customer Service 8.8 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • Module

    Script adherence

    2 Rubriques

    15 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Suggested cases

  • Module

    Suggested cases

    2 Rubriques

    15 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Suggested knowledge articles

  • Module

    Suggested knowledge articles

    2 Rubriques

    15 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

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