In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...