Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to customers in any text-based channel. The phrases make it easy for customer service agents to find and send the right reply.

Beginner

Inglese

After completing this module, you should be able to:

Create a common phrase

Use a common phrase during an interaction

Disponibile nelle seguenti missioni:

Pega Digital Messaging v3 Customer Service Low-Code Developer v5

Topics

Adding common phrases

5 mins

Module Quiz

5 mins