Creating a Case from email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermediate

Email

Inglese

After completing this module, you should be able to:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Disponibile nelle seguenti missioni:

Email Bots for Pega Customer Service v5

Topics

Case creation overview

5 mins

Creating a Case from email

10 mins

Module Quiz

5 mins