ミッション
Business Agility in 1:1 Customer Engagement
Archived
6 モジュール
4 チャレンジ
4 時間 20 分
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
このモジュールは、下記のミッションにも含まれています。
Business agility in 1:1 customer engagement overview
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モジュール
Business agility in 1:1 customer engagement overview
Archived
2 トピック
15 分
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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モジュール
Pega 1:1 Operations Manager overview
Archived
3 トピック
20 分
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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モジュール
Launching a new offer on web
Archived
4 トピック
35 分
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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チャレンジ
Launching a new offer
7 タスク
30 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates caused an economic...
Updating existing actions
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モジュール
Updating existing actions
Archived
1 トピック
10 分
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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チャレンジ
Updating existing actions
8 タスク
30 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Implementing a business change using Revision Management
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モジュール
Implementing a business change using Revision Management
Archived
2 トピック
20 分
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Adding a group-level engagement policy
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チャレンジ
Adding a group-level engagement policy
12 タスク
20 分
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U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...
Implementing a fast-release revision
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モジュール
Implementing a fast-release revision
Archived
1 トピック
10 分
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing a fast-release change request
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チャレンジ
Implementing a fast-release change request
6 タスク
20 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers.
The bank introduced a new offer that promises 0 percent APR and...