Customer Service Low-Code Developer

Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...

Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

U+ Bank identifies that many customer accounts are without associated email or Facebook contact information. To ensure their client database is up to...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

A customer...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

As a manager, you want customer service agents to have more of a personal touch when communicating with customers. You want agents to use the customer...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...