ミッション
Customer Service Developer
Archived
4 ミッション
5 モジュール
2 チャレンジ
1 day 4 時間 50 分
In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.
Customer Service Low-Code Developer
-
ミッション
Customer Service Low-Code Developer
2 ミッション
10 モジュール
10 チャレンジ
13 時間 45 分
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Pega Call
-
ミッション
Pega Call
6 モジュール
2 時間 45 分
-
Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Integrating external data
-
モジュール
Integrating external data
2 トピック
20 分
-
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integrating external customer service data
-
チャレンジ
Integrating external customer service data
5 タスク
30 分
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Creating Customer Service data sources
-
モジュール
Creating Customer Service data sources
Archived
1 トピック
10 分
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Configuring a data source
-
チャレンジ
Configuring a data source
Archived
1 タスク
15 分
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Modifying the customer composite
-
モジュール
Modifying the customer composite
Archived
3 トピック
25 分
-
The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...
Pega Customer Service performance considerations
-
モジュール
Pega Customer Service performance considerations
3 トピック
30 分
-
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Customer Service best practices
-
モジュール
Pega Customer Service best practices
Archived
5 トピック
１時間 20 分
-
Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
9 モジュール
7 チャレンジ
6 時間 25 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Voice AI
-
ミッション
Pega Voice AI
8 モジュール
2 時間 45 分
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
