Skip to main content

モジュール

Call transfers

Archived

2 トピック

15 分

Visible to: All users
中級 Pega Customer Service 8.4 Pega Customer Service 8.5 Pega Call 8.4 Pega Call 8.5 英語
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded.

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

このモジュールは、下記のミッションにも含まれています。

Pega Call v2

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice