Defining an action for outbound

A Next-Best-Action is selected by the brain after it considers customer engagement policies, business objectives and recommendations from the AI. An action can be presented to the customer on various inbound and outbound channels. Learn how to configure an action to make it suitable for outbound customer engagement and design a visually appealing email message using easy-to-use templates. Also, learn how to configure an action flow, which contains the steps involved in delivering an action to a customer.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Create an email treatment

Design visually appealing emails using templates

Configure actions with re-usable action flows

このモジュールは、下記のミッションにも含まれています。

Always-On Outbound Customer Engagement v2

トピック

Creating internal email treatments

15 分

Defining the action flow

10 分

モジュールクイズ

5 分