Defining and managing customer actions

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create an action under a specific business issue/group hierarchy and learn to rename an action to better reflect its business context.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Explain an actions hierarchy

Configure a business structure with issues and groups

Create actions

Rename actions

トピック

Action hierarchy

10 分

Managing business structure

5 分

Creating actions

10 分

Renaming actions

5 分

モジュールクイズ

5 分