Skip to main content

Module

Defining and managing customer actions

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create an action under a specific business issue/group hierarchy and learn to rename an action to better reflect its business context.

After completing this module, you should be able to:

Explain an actions hierarchy
Configure a business structure with issues and groups
Create actions
Rename actions

Practice what you learned in the following Challenge:

Creating an action v8

Available in the following mission:

Cross-Sell on the Web v8

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice