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Defining and managing customer actions

4 Topics

35 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create an action under a specific business issue/group hierarchy and learn to rename an action to better reflect its business context.

After completing this module, you should be able to:

Explain an actions hierarchy
Configure a business structure with issues and groups
Create actions
Rename actions

Practice what you learned in the following Challenges:

Setting-up the business structure Creating an action

Available in the following mission:

Cross-Sell on the Web

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