Skip to main content

Module

Defining and managing customer actions

4 Topics

35 mins

Visible to: All users
Beginner
Pega Customer Decision Hub 8.7
Pega Customer Decision Hub 8.6
Pega Customer Decision Hub 8.5
Pega Customer Decision Hub 8.4
English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create an action under a specific business issue/group hierarchy and learn to rename an action to better reflect its business context.

After completing this module, you should be able to:

Explain an actions hierarchy
Configure a business structure with issues and groups
Create actions
Rename actions

Available in the following mission:

Cross-Sell on the Web v4

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice