Pega Call introduction

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe the purpose of Pega Call

Describe the telephony components and their functionality

Describe Pega Call high-level architecture

このモジュールは、下記のミッションにも含まれています。

Pega Call v6

トピック

Pega Call overview

5 分

Pega Call and telephony

10 分

Pega Call high-level architecture

5 分

モジュールクイズ

5 分