Pega case management for designers

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

初級

Case Management

User Experience

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Describe automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

Translate your design ideas into a Pega Platform workflow

このモジュールは、下記のミッションにも含まれています。

Pega Theme Cosmos Section-Based UI for Designers v3

トピック

Case management for UX/UI designers

3 分

Pega Express basics for designers

5 分

Case life cycle basics for designers

15 分

Case status basics for designers

5 分

Service-level agreement (SLA) basics for designers

10 分

Basics of routing work for designers

15 分

Basics of case approval for designers

10 分

Email correspondence for designers

15 分

Case hierarchy and structure considerations for designers

10 分

Translating your design ideas to the Pega case

10 分

モジュールクイズ

10 分