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モジュール

Pega Customer Service overview

2 トピック

20 分

表示の対象:All users Applies to: Pega Customer Service 8.7, Pega Customer Service 8.6, Pega Customer Service 8.5, Pega Customer Service 8.4

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

初級
英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe a typical customer service interaction
Conduct an interaction

このモジュールは、下記のミッションにも含まれています。

Pega Customer Service Foundation v3

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