Enhancing self-service AI experience with Agentic Messaging

Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this module, you will learn how to configure Agentic Messaging for a Pega Customer Service application

初級

Generative AI

Constellation

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe Agentic Messaging, Voice, and Email.

Create an agent for an Agentic Messaging interface.

Create an Agentic Messaging channel interface.

Set up the Web Messaging connection.

このモジュールは、下記のミッションにも含まれています。

Innovation with Pega GenAI v5

トピック

Introduction to Agentic Messaging, Voice, and Email

5 分

Creating an agent for an Agentic Messaging interface

10 分

Setting up an Agentic Messaging interface and a Web Messaging Channel

5 分

モジュールクイズ

5 分