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ミッション

Innovation with Pega GenAI

9 モジュール

6 チャレンジ

5 時間 5 分

表示の対象:All users Applies to: Pega Platform '26, Pega Customer Decision Hub '26, Pega Customer Service '26, Pega Sales Automation '26

Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.

初級
Generative AI
英語

Pega GenAI

  • モジュール

    Pega GenAI

    2 トピック

    15 分

  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Using Self-study Buddy in Pega Academy

  • チャレンジ

    Using Self-study Buddy in Pega Academy

    2 タスク

    10 分

  • Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...

Import and Validate a Blueprint

  • モジュール

    Import and Validate a Blueprint

    2 トピック

    20 分

  • Use a high fidelity Pega Blueprint® to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...

Building an application with Blueprint

  • チャレンジ

    Building an application with Blueprint

    1 タスク

    20 分

  • You are a Solution Designer working with business and technical stakeholders at U+ Hotels, a hospitality and travel services provider. As part of the...

Importing a Blueprint into Pega Platform

  • チャレンジ

    Importing a Blueprint into Pega Platform

    1 タスク

    15 分

  • Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint® to accelerate development.

    After defining...

Accelerated development with Pega AI Assistant

  • モジュール

    Accelerated development with Pega AI Assistant

    1 トピック

    10 分

  • Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...

Building Solutions with AI Assistant

  • チャレンジ

    Building Solutions with AI Assistant

    1 タスク

    20 分

  • U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.

    The Refun...

GenAI Connect Rules in application development

  • モジュール

    GenAI Connect Rules in application development

    1 トピック

    10 分

  • Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...

Pega Customer Engagement Blueprint

  • モジュール

    Pega Customer Engagement Blueprint

    3 トピック

    30 分

  • Pega Customer Engagement Blueprint is an AI-driven collaboration tool designed to transform how organizations visualize and implement customer...

Pega GenAI in Pega Customer Decision Hub

  • モジュール

    Pega GenAI in Pega Customer Decision Hub

    3 トピック

    25 分

  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • チャレンジ

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 タスク

    15 分

  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Pega GenAI in Pega Customer Service

  • モジュール

    Pega GenAI in Pega Customer Service

    6 トピック

    40 分

  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

Creating a Knowledge Buddy

  • チャレンジ

    Creating a Knowledge Buddy

    2 タスク

    10 分

  • As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Enhancing self-service AI experience with Agentic Messaging

  • モジュール

    Enhancing self-service AI experience with Agentic Messaging

    3 トピック

    25 分

  • Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create...

Pega GenAI in Pega Sales Automation

  • モジュール

    Pega GenAI in Pega Sales Automation

    3 トピック

    25 分

  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

mission badge: Innovation with Pega GenAI

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