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ミッション

Innovation with Pega GenAI

9 モジュール

6 チャレンジ

5 時間

表示の対象:All users Applies to: Pega Platform '26, Pega Customer Decision Hub '26, Pega Customer Service '26, Pega Sales Automation '26

Pega GenAI™ facilitates the rapid development of innovative new features and gives low-code developers the power to infuse generative AI functionality into decision-making and workflow automation. Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways.

初級
Generative AI
英語

Pega GenAI

  • モジュール

    Pega GenAI

    2 トピック

    15 分

  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Using Self-study Buddy in Pega Academy

  • チャレンジ

    Using Self-study Buddy in Pega Academy

    2 タスク

    10 分

  • Help students navigate through Self-study Buddy, an intelligent assistant designed to support students in their learning journey, to engage and get...

Import and Validate a Blueprint

  • モジュール

    Import and Validate a Blueprint

    2 トピック

    20 分

  • Use a high fidelity Pega Blueprint™ to create and validate the foundation for authoring in Pega Platform™. Prepare for import by evaluating...

Building an application with Blueprint

  • チャレンジ

    Building an application with Blueprint

    2 タスク

    20 分

  • This challenge focuses on developing skills in the Blueprinting phase of Blueprint Delivered, as shown in the following image:

    Blueprinting phase

    Your Lead System...

Importing a Blueprint into Pega Platform

  • チャレンジ

    Importing a Blueprint into Pega Platform

    1 タスク

    15 分

  • Uplus Hotels is building its Travel Management Customer Support (TMCS) application using Pega Blueprint™ to accelerate development.

    After defining...

Accelerated development with Pega AI Assistant

  • モジュール

    Accelerated development with Pega AI Assistant

    1 トピック

    5 分

  • Pega AI Assistant™ introduces a conversational development experience in Infinity Studio so that users can plan, build, and understand applications...

Building Solutions with AI Assistant

  • チャレンジ

    Building Solutions with AI Assistant

    1 タスク

    20 分

  • U+ Hotels uses the AI Assistant feature to accelerate application development in the Travel Management Customer Support (TMCS) application.

    The Refun...

GenAI Connect Rules in application development

  • モジュール

    GenAI Connect Rules in application development

    1 トピック

    10 分

  • Pega GenAI™ Connect Rules integrate Pega Platform™ with generative AI services, so that applications can send contextual data to a large language...

Pega Customer Engagement Blueprint

  • モジュール

    Pega Customer Engagement Blueprint

    3 トピック

    30 分

  • Pega Customer Engagement Blueprint is an AI-driven collaboration tool designed to transform how organizations visualize and implement customer...

Pega GenAI in Pega Customer Decision Hub

  • モジュール

    Pega GenAI in Pega Customer Decision Hub

    3 トピック

    25 分

  • Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • チャレンジ

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 タスク

    15 分

  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Pega GenAI in Pega Customer Service

  • モジュール

    Pega GenAI in Pega Customer Service

    6 トピック

    40 分

  • Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...

Creating a Knowledge Buddy

  • チャレンジ

    Creating a Knowledge Buddy

    2 タスク

    10 分

  • As a Knowledge Buddy manager, you are tasked with creating a new Buddy for Pega Academy users. The Buddy should be able to answer any question it...

Enhancing self-service AI experience with Agentic Messaging

  • モジュール

    Enhancing self-service AI experience with Agentic Messaging

    3 トピック

    25 分

  • Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create...

Pega GenAI in Pega Sales Automation

  • モジュール

    Pega GenAI in Pega Sales Automation

    3 トピック

    25 分

  • Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...

mission badge: Innovation with Pega GenAI

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